Frequently Asked Questions
Here you'll find a list of generally asked questions and answers to help you with making your rental reservation and understanding our company rental policies. This is just a partial list, so if you don't find answers to your questions here, please call us at (352) 339-8980 and we will be happy to assist you with details.
Yes you should. A blower keeps air in the jump unit the entire
time. Once unplugged they deflate. That's why we require an outlet within 100ft of the unit or a generator. Longer cords can pop your circuit breakers. We bring our own heavy duty 100ft cords for you for the inflatables. Also our blowers only use about as much electricity as a ceiling fan. They are VERY cheap to keep running and will not
effect your electric bill!
time. Once unplugged they deflate. That's why we require an outlet within 100ft of the unit or a generator. Longer cords can pop your circuit breakers. We bring our own heavy duty 100ft cords for you for the inflatables. Also our blowers only use about as much electricity as a ceiling fan. They are VERY cheap to keep running and will not
effect your electric bill!
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
A: Deposits are not refundable. If you cancel we can not refund your deposit. Severe weather cancellations will be determined by Bouncing Kings office staff and the customers 24 hours before the event. Cancellations due to severe weather must be made BY PHONE ONLY (352-339-8980) by NOON the day before your event. If Bouncing Kings has to cancel an event on the morning of the event due to unsafe or severe weather and we can't safely make the rental delivery there is never a penalty or fee to the customer. We offer a raincheck up to 1 year.
A: Yes all orders require a deposit of 50%. Deposit are not refundable. If you cancel prior to your rental you will be given a rain check that is good for 1 year.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.